FAQ
Here are some of the most frequently asked questions.
To provide you with the best customer experience, we welcome your feedback.
If you have any other questions, feel free to reach out to us at: support@lolwish.com
Q: When will I receive my order?
A: Our standard delivery time is 2–3 business days.
However, during high-demand periods, it may take a bit longer. Since each video is handcrafted, we ask for your patience. Please wait a few days before contacting us — we promise it’s worth the wait!
Q: What if I paid for Priority Order?
A: Priority orders are completed before regular orders.
You can expect delivery within approximately 2 days after the purchase (note: the order day does not count as Day 1). We still create each video individually to maintain quality, so we appreciate your understanding!
Q: How will the video be delivered?
A: Your video will be sent to the email address you provided during checkout.
Q: I can’t find my video!
A: Please check both your inbox and spam/junk folders — sometimes emails get filtered there.
If you still can't locate the video, please email us and we’ll be happy to assist you.
Q: Are the performers being exploited?
A: Absolutely not. We work directly with the performer teams and communicate with them daily.
They receive payment directly, with no third-party involvement taking a cut. Our project empowers and supports local communities in a fair and sustainable way.